Employment Opportunities 

Bilingual Resource Specialist (Topeka Office)


About the position…

The open position is part time, 20 hours per week. Work hours are 10:00 a.m. to 2:00 p.m., Monday through Friday. The Bilingual Referral Counselor reports to the Director of Referral Services. This position requires a high school diploma or GED, strong written and verbal communication skills including bilingual in English and Spanish, computer experience and good customer service skills. Additional hours may be available depending on the candidate’s skills and availability. This position is located at our Topeka office.

Primary responsibilities include:

  • Client Referrals: Assisting parents who contact the agency by telephone, email or in person by providing referrals to child care programs or other community resources to meet their needs.
  • Client Follow-Up: Contacting parents by telephone or email to determine whether services provided met their needs and whether additional referrals are needed.
  • Provider Vacancy Updates: Contacting child care providers by phone to update their records showing vacancies.
  • Other general clerical duties (filing, making copies, etc.).

The successful candidate for this position will:

  • Have excellent communication skills, both written and verbal.
  • Be bilingual in English and Spanish, verbally and in writing.
  • Have demonstrated computer skills.
  • Have effective time management skills and the ability to effectively balance multiple projects.
  • Have the ability to both work well independently and as part of a team.
  • Have a positive attitude and enjoy working with people by phone and in person.
  • Have a positive work history, including a good attendance record.

Benefits:

ERC offers a generous benefit package to part-time employees that includes paid holidays and a paid time off (PTO) plan. Other benefits, including group health insurance and a retirement plan, are available to employees working 30 hours or more each week.

About the agency…

ERC Resource & Referral, now doing business as Child Care Aware® of Eastern Kansas is a not-for-profit agency with offices in Topeka and Lawrence. Formed in 1978, the agency has a rich history of serving individuals, children and families in Kansas. The Parent Resource Center is located at our Topeka office and serves families throughout the state. We strive to provide effective, high-quality services to those who interface with our agency. We value teamwork and hire highly qualified people who share our passion for the agency’s mission!

Mission statement:

ERC Resource & Referral, Inc., doing business as Child Care Aware® of Eastern Kansas supports the development and learning of young children by offering programs and services that improve the quality and accessibility of child care for working families.

Qualified, interested candidates are encouraged to submit a resume and cover letter by email to laurie@east.ks.childcareaware.org.

Position is open until filled.

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